After training the branch staff in its 11-state region, ABECU went live in May 2002.
Plus, she adds, ABECU is expanding its product line with Fannie Mae, and is now offering its adjustable-rate mortgage (ARM), higher loan-to-value (LTV) and affordability products.
has 22 branch locations with $650 million in assets, serving 76,000 members nationwide and around the world.
We were looking for a tool to augment the services our employees provide members in the branch," said Calvin Curdt, vice president of Information System, ABECU.
To make deployment fast and simple, NCR is providing ABECU with eMarketing services as a hosted, software-as-a-service (SaaS) solution, which allows credit unions to pay for only what they need now and the ability to add channels and more capabilities and bandwidth when required.
Alsup said the head of the bank's business services department was interested in coming to ABECU
to head up its division "so along with the business accounts, we gained an experienced professional and are able to retain the established relationships.
There are always problems," said Adrianne Thompson, vice president of human resources for ABECU
The second, which ABECU chose, is an extension of the CU's financial services program and uses specially trained representatives to consult and make recommendations for trust services.
After ABECU announced at its annual meeting that it would soon roll out trust services, a member approached Osborn with some concerns.
ABECU, a 27-branch, $810 million credit union, decided to partner with IA Systems because its previous loan processing technology did not have the functionality necessary to meet the institution's growing loan demand.
IA Systems' industry advancements enable ABECU to offer our members faster loan turn-around time; the hosted ASP option allows us to do all this with minimum IT responsibilities on our part.
The reporting capabilities and the call management abilities of the system really set it apart from the other systems we examined," said Paula Anderson, manager of Marketing Communications for ABECU