It's been working beautifully," said Rick Stoltzfus, vice president of administrative services and chairman of the ACCES
Comprised of nine community colleges from Iowa and Illinois - Kirkwood Community College, Eastern Iowa Community College District, Hawkeye Community College, Iowa Lakes Community College, Lake Land College, Northeast Iowa Community College, Northwest Iowa Community College, Southeastern Community College, and Carl Sandburg College - ACCES
has aggressively implemented Datatel Colleague - Datatel's enterprise resource planning (ERP) system for higher education.
, with multiple locations around the globe, operates as a single, virtual customer interaction network with seamless, skill-based call routing 24/7 to the most appropriate agent.
Using the Web, speech recognition, text-to-speech, and VoiceXML and CCXML standards, this leading-edge voice service application simplifies access to information by making online Web data available to phone users.
member institution has a unique mission and specific technological challenges, but we all share the desire to provide the best possible service to our constituents," said Bob Maxson, president of ACCES
Board of Directors.
I immediately liked ACCES
--the sound attenuation seemed significantly higher, and, unlike the CEP, you can't screw up the installation of an ACCES
The migration of ACCES
centralized referral to Resumix has been pending for over a year.
We are extremely proud that our unique approach to delivering a simplified agent workspace that enhances customer interactions and gives CSRs easier access to the information they need can have such a significant impact on customer service delivery and overall business process transformation.
The mission of the EIS is to promote access to safe drinking water to the poorest populations.
Through the results of our upcoming research Contact Center Performance Management - Raising the Maturity Level of Contact Centers, organizations will be able to access the maturity of their contact centers against industry benchmarks and best practices.
With this agreement, ChamberMaster will provide its chamber of commerce customers and their tens of thousands of members with one-click access to Constant Contact's easy-to-use and cost-effective email marketing service.
ICMI China, the organizer of ACCE, will make full use of the rich international resources it has access to.