was one of three retailers to improve its ACSI
position in 2015, gaining 1% to 86, according to an ACSI
said the website scores are based on more than 25,000 interviews on user experience with more than 200 companies within the 33 industry categories covered by ACSI
throughout the year.
provides claims adjusting services primarily to the London Market, as well as First Response/Medical Management Services 24/7 to the Energy Sector.
The aggregate score for small insurers (among them John Hancock and Lincoln Financial) increased 3 percent to an ACSI
benchmark of 83.
According to the ACSI
report, Whole Foods' score rose because the Austin, Texas-based natural foods chain has been more alert to consumer price sensitivity, expanding its lower-priced store brands, reducing prices on meat and produce, and offering bigger and more frequent price promotions.
was started in 2005 to develop technologies that can successfully contain and thwart attacks on Windows computers and vital IT networks, both in enterprise and in government, by providing real-time attack data.
leader Heinz moved in the opposite direction with a 3 percent gain to 90, the highest score for any company in any industry in ACSI
Within the ACSI
Methodology, "Perceived Quality" is defined as "a measure of the customer's evaluation via a recent consumption experience of the quality of a company's products or services.
Since 1994, the ACSI
survey has been a national measurement of customer satisfaction with the quality of goods and services in the United States.
Through that network, ACSI
supplies companies with high-quality, dependable, high-speed data applications, advanced data services, direct links to long-distance carriers, Internet service, enhanced voice messaging and networking solutions - even local business telephone service.
The large influx of new customers for credit unions, many of whom left banks because of rising fees, poses new challenges for customer service," says Claes Fornell, ACSI
founder and author of The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference.
is produced by a partnership of the University of Michigan Business School, the American Society for Quality and CFI Group, and it is supported in part by ForeSee Results and Market Strategies Inc.