Banks and Credit Unions Customer satisfaction with banks is unchanged at an ACSI
score of 76, despite cost cutting and rising fees for out-of-network ATMs.
said the website scores are based on more than 25,000 interviews on user experience with more than 200 companies within the 33 industry categories covered by ACSI
throughout the year.
provides claims adjusting services primarily to the London Market, as well as First Response/Medical Management Services 24/7 to the Energy Sector.
According to the ACSI
report, Whole Foods' score rose because the Austin, Texas-based natural foods chain has been more alert to consumer price sensitivity, expanding its lower-priced store brands, reducing prices on meat and produce, and offering bigger and more frequent price promotions.
was started in 2005 to develop technologies that can successfully contain and thwart attacks on Windows computers and vital IT networks, both in enterprise and in government, by providing real-time attack data.
Within the ACSI
Methodology, "Perceived Quality" is defined as "a measure of the customer's evaluation via a recent consumption experience of the quality of a company's products or services.
Among 47 ACSI
industries, only two score higher--televisions & video players/recorders at 86 and credit unions at 87.
While a sustained decline in overall customer satisfaction is never good news, it may be particularly perilous now," says Claes Fornell, ACSI
Chairman and founder.
Weaker customer satisfaction and slowing sales growth suggest that early enthusiasm for tablets has worn off," says Claes Fornell, ACSI
Chairman and founder.
The latest ACSI
results indicate that the federal government will face the challenge of halting and reversing declining citizen satisfaction under particularly difficult circumstances.
Higher prices are clearly hurting car buyer satisfaction, but low prices also have artificially inflated satisfaction in the years prior," says David VanAmburg, ACSI
para]]"With declining customer satisfaction, increased demand and strong economic growth will be hard to come by," says Claes Fornell, ACSI
chairman and founder.