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AFSM |
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Harmon Award honors individuals in the customer
services and support industry who have made significant contributions to
their company, the industry, and AFSM International. At this year's AFSM Summit and Expo, Tony Petrucciani, Single
Source CEO, will present "Implementing Real-Time Performance
Management Programs in the Service Organization: Practical Guidance,
Tips and Lessons Learned. These new service and support standards were created by a group of
leading technology service providers, AFSM International, and Service
Strategies. |
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