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ASQC |
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West told the commission the American customer satisfaction index, a quality index sponsored by the ASQC and the University of Michigan Business School, ranked the IRS lowest among any of the other 200 companies and government agencies measured by the index. Researchers Julie Horine and Andy Haley conducted this survey previously with ASQC. Rosander, The Quest for Quality in Services (Milwaukee, Wisconsin: ASQC Quality Press, 1989). |
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