We have customers in more than 25 countries, so providing cost-effective technical support can be a challenge," said Dave Compton, customer relationships manager at ASTRAC
's software was originally built by IBM as its Application System (AS) offering; ASTRAC
was established as an independent firm in 1986, and the company assumed responsibility for supporting AS products under a long-term agreement with IBM in 1997.
FINALISTS: Software producer ASTRAC
, which has grown five-fold in four years to achieve annual sales of more than pounds 7 million, and Mission Foods, which is on a roll with annual turnover up by 46 per cent (profits up by 51 per cent).
has grown five-fold in four years to achieve annual sales of more than pounds 7 million and won the Queen's Award for Enterprise 12 months ago.
sells to 18 countries worldwide, but its main markets are the US and Germany.
is set to make history this month by becoming the first horse to run at every British course that stages Flat racing.
people get a text message at two in the morning, it is likely to be a customer in desperate need of help - on the other side of the world.
Among new tenants are Solid Solutions Management and existing tenant ASTRAC
which has expanded into the new extension.
, a computer software specialist based at the Innovation Centre at the Warwick Technology Park, and MICE Group, of Arley near Coventry, which provides marketing support for some of the world's top brands, are among 85 UK firms to win Queens awards for international enterprise this year.
Coventry-based Networks Newmedia and bit10, an internet design consultancy, were ranked highest at 154th and 160th, while Warwick-based ASTRAC
, which specialises in business intelligence software, came 170th; 1st Software, which sells software to the financial sector, was ranked 257th and The Message Pad, which answers clients' phones when they are overloaded, came 287th.
Software development company, ASTRAC
Ltd picked up an award for fifth place, after recording 291 per cent growth.
They are IST Software, which sells software to the financial sector; the Message Pad, which answers clients' phones when their systems are overloaded; and the business intelligence software developer, ASTRAC