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The nation's largest agent trade group, the Independent
Insurance Agents and Brokers of America, received approval for its new
bank in late 2000 and opened it for business on April 30, 2001. Since deploying KANA IQ in its contact center, TD Waterhouse UK,
the UK's second largest discount broker, has reduced escalations to
the back office team by over 15 per cent, reduced agent trade errors by
34% and reduced buy-backs by 21 per cent. Transaction Covers Travel Agent Trade Shows and Smart Fax as Well as
Official Travel Industry Directory and Custom Publishing Unit
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