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Air Jamaica Vacations, the in-house vacation wholesale division of the airline, takes customer service seriously. Approximately four years ago, a group of Jamaican executives known as the Air Jamaica Acquisition Group purchased 70% of the airline's stock. A feature-rich, software-based solution, TeleVantage 7 has allowed Air Jamaica Vacations to increase employee productivity and improve customer service through its suite of high-value voice applications, including unified messaging, personalized call-handling rules, comprehensive call recording and a robust contact center. |
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