Average Call Handle

Acronym	Definition
ACH	Automated Clearing House
AcH	Alcohol
ACH	Arkansas Children's Hospital (Little Rock, AR)
ACH	Air Changes per Hour (ventilation)
ACH	Acetylcholine
ACH	Association for Computers and the Humanities
ACH	Adult Care Home
ACH	Achondroplasia
ACH	All Children's Hospital (St. Petersburg, FL)
ACH	Advanced Combat Helmet
ACH	Acute Care Hospital (various locations)
ACH	Access Channel
ACH	Army Community Hospital
ACH	Aircraft Hangar (USAF bare base deployable aircraft shelter)
ACH	Angeles Crest Highway (California SR2)
ACH	Armada de Chile (Spanish: Chilean Navy)
ACH	Adrenal Cortical Hormone
ACH	American College of Heraldry
ACH	Automated Charge
ACH	Attempts per Circuit per Hour
ACH	Association Coopération Humanitaire (French: Humanitarian Cooperation Association; est. 1992)
ACH	Agent Charge (freight forwarding)
ACH	American Clearinghouse
ACH	Above Counter Height (construction blueprints)
ACH	Assault Craft Helmet (Gentex)
ACH	Antenna Selection Reference Signal Channel
ACH	Adler-Coppersmith-Hasner (algorithm)
ACH	ACCS Common Hardware
ACH	Average Call Handle (time; call center metric)
ACH	Alpha-Cellulose Hydrolysis
ACH	Auckland City Hospital (New Zealand)
ACH	Anything Can Happen (various meanings)
ACH	Academic Credit Hours
ACH	Association of Children's Hospices (UK)

References in periodicals archive	?		Acronyms browser	?		Full browser	?
RELATED ARTICLE: Metrics That Matter It has never made sense to me that call centers have traditionally measured their effectiveness by metrics such as average call handle time, average wrap-time and number of calls per minute (or hour, or week). The contact center's migration from efficiency to effectiveness: ... by Staples, Joseph A. / Customer Interaction Solutions Nexidia ESI offers reports such as dashboards, metric trends, metric correlations, average call handle times, agent call handle times, media replays and ad hoc searches to help lower costs, improve quality, identify selling opportunities, investigate concerns, improve customer satisfaction and manage compliance. NEXIDIA DEBUTS NEXIDIA ENTERPRISE SPEECH INTELLIGENCE 6.0 by Audiotex Update Convergys will play a key role in implementing this strategy as a partner to IBM through better customer segmentation, more efficient call routing, reduced average call handle time and a higher rate of first call resolution. Convergys selected by IBM as partner for Sprint contract by Customer Interaction Solutions	AVED AVEDS AVEE AVEF AVEFA AVEG AVEGA AVEK AVEKWA AVEL AVEM AVEMILGUA AVEMS AVEN AVENS AVENSA AVENU AVENUE AVEO AVEP AVEPASTAS AVEPM AVEPY AVER AVERA Average Call Handle AVERDISROP AVERI AVERN AVERNY AVERP AVERROES AVERT AVES AVESCO AVET AVETeC AVETMISS AVETRA AVEU AVEX AVEZ AVF AVFA AVFAC AVFAL AVFB AVFC AVFCU AVFD AVFG	Average Basis Average Benefits Percentage Test Average Billing Per User average bisector Average Bit Error Rate Average bit rate Average Bit-Error Probability Average Blues Band average bond dissociation energy Average Bond Energy average bond stress Average Book Value Average Borrower Indebtedness Average Bouncing Busy Hour Average Branching Factor Average Breath Rate Average Broker Recommendation Average Bulk Density Average Business Day Average Busy Hour Calls Average Busy Season Busy Hour Average Busy Stream Average Cache Miss Ratio Average Call Duration Average Call Handle Average Call Handling Time Average Call Holding Time Average Call Rate Average Capsule Fill Weight Average Carbonaceous Chondrites Average Case Analysis Average Case Performance Average Case Time Complexity Average Class Size Average Coherence Approximation Average Cold Ischemic Time Average Collected Balance Average Collected Balances average collection period average collection period Average collection period, or days' receivables Average Communication Overhead average concrete Average Consistent Busy Hour Average Contaminant Level Average Coset Weight Distribution average cost average cost average cost Average Cost Curve, U-Shaped Average Cost Flow Assumption Average Cost Inventory Method

References in periodicals archive

Acronyms browser

Full browser

RELATED ARTICLE: Metrics That Matter It has never made sense to me that call centers have traditionally measured their effectiveness by metrics such as average call handle time, average wrap-time and number of calls per minute (or hour, or week).

The contact center's migration from efficiency to effectiveness: ... by Staples, Joseph A. / Customer Interaction Solutions

Nexidia ESI offers reports such as dashboards, metric trends, metric correlations, average call handle times, agent call handle times, media replays and ad hoc searches to help lower costs, improve quality, identify selling opportunities, investigate concerns, improve customer satisfaction and manage compliance.

NEXIDIA DEBUTS NEXIDIA ENTERPRISE SPEECH INTELLIGENCE 6.0 by Audiotex Update

Convergys will play a key role in implementing this strategy as a partner to IBM through better customer segmentation, more efficient call routing, reduced average call handle time and a higher rate of first call resolution.

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