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ACHT
(redirected from Average Call Handling Time)

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AcronymDefinition
ACHTAverage Call Handling Time
ACHTAverage Call Holding Time
ACHTArbitrary Channel Holding Time
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The end result helped the carrier cut abandonment rates, average speed-of-answer and average call handling times, according to a project analysis by Celent.
Building blocks: a patchwork approach for revamping policy ... by Slavin, Al / Best's Review
While we may talk a good game about customer service, metrics, like average call handling time, bog down the call center.
Leveraging data to enable better customer interactions by Customer Interaction Solutions
But we are doing our best to make improvements which is why we want to bring down the average call handling time down to 25 seconds.
IT'S GOOD TO TALK.. BUT MAKE IT QUICK; BT operators to cut off slow ... by Maung, Carole Aye / The Mirror (London, England)
 
 
 
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