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ACHT
(redirected from Average Call Holding Time)

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AcronymDefinition
ACHTAverage Call Handling Time
ACHTAverage Call Holding Time
ACHTArbitrary Channel Holding Time


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? References in periodicals archive
The report depicts number of offered calls, number of handled calls, number of agents assigned, number of agents that should have been assigned, average call holding time, average time to answer the call, average delay in the queue, and more.
Incoming Call Management: Past, Present and Future by Sharma, R.L. / Communications News
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