BCBSSCBlue Cross and Blue Shield of South Carolina
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The BCBSSC call center handles thousands of incoming phone calls per day and serves approximately 14,000 in-network providers and 45,000 other related users.
Micro Focus has provided BCBSSC a clearly defined path to bring greater value to their application portfolio.
BCBSSC has a long standing commitment to APS, with a large majority of its core applications written using this product which automatically generates COBOL for final deployment.
In the past, those who did require help could send a secure e-mail to BCBSSC and receive human intervention that way.
The service debuted in August, so BCBSSC will monitor its progress and success during the coming months.
BCBSSC controls about 44% of the insured population in South Carolina and offers a wide variety of managed care products.
Excellent managed-care capabilities: BCBSSC controls about 41% of