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Xpedior, which had worked with TELUS since mid-1998 when it added functionality to the company's BroadVision-based site for residential-service customers in Alberta, developed a site for TELUS that was also instrumental in bringing TELUS & BCTel together.
The rapid introduction of new advanced services gives telecommunications service providers such as BCTel, Canada's second largest telecommunications provider, the ability to differentiate themselves from their competitors and offer increased value to their customers," said Curt Stewart, product manager, conferencing services, BCTel.
will use Silknet's eService 98(TM) customer service software solution to provide support to Bell Canada and BCTEL Interactive for the Sympatico Internet Service, the largest Internet Service in Canada with over 300,000 customers.
Stentor is the alliance of Canada's full-service telecommunications providers, including: BCTEL, Bell Canada and TELUS.
This solution provides customers with the ability to dynamically select content provider services and enables BCTel and content providers to work in a very flexible management model.
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- BCTP Intelligence Collection Model