BOCGIBank of China Group Investment
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Simon Cheung, BOCGI's Head of Information Technology, said, "After multiple rounds of usability and integration tests, BOCGI selected PacificNet Epro's WISE-xb contact center system to enhance customer satisfaction for our clients and to prepare our call center for future revenue stream generation.
Our WISE-xb contact center system was able to meet clients' requirements by providing a platform for BOCGI to build customer service center applications and inbound/outbound telemarketing campaigns which are scalable in the future growth.
BOCGI was awarded 5 years consecutive number 1 rankings in general insurance in Hong Kong.