The field of dispatcher training did not abound with suitable programs; however, BSET conducted a competitive bid process and subsequently awarded a contract to a national training group.
The BSET staff regularly evaluates each instructor's classroom presentation, using both written student evaluations and unscheduled onsite visits.
Since the introduction of the program in April 1990, the BSET continually has refined the curriculum.
This ongoing streamlining process also ensures that BSET can maintain flexibility in the training program in order to accommodate necessary changes as the field of telecommunications evolves.
BSET resolved this dilemma by printing completed note forms that the students can take home at night to compare with their own notes.
The BSET designed the program to blend easily into an on-the-job program for any of the service agencies.