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With cost as a driver, health care providers nationwide have been swinging at every pitch, first going after basic cost reduction, then the acquisition of group practices to lock in market share, and, most recently, consolidation and integration. Look beyond basic cost reduction strategies to more decisive steps such as mergers, acquisitions, and divestments; -- Drive strong revenues from non-voice services, rather than looking for elusive killer applications; -- Move away from market share as the sole priority to focus instead on business efficiency through improved ARPU (average revenue per user) and customer retention; -- Use scenario planning as a technique to identify strategic options and to correct errant business plans. |
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