2, 2014 /PRNewswire/ -- Evolving from an hourly-fee based break/fix
(B/F) service model to one that includes a managed services (MS) recurring-revenue model provides benefits to both IT Service Providers (ITSPs) and their clients.
It moves service and support further ahead on the maturity curve, building on the value of break/fix
'no questions asked' coverage with embedded device management capabilities for an integrated solution," he added.
Under the agreement, BancTec will provide installation, preventative maintenance, and break/fix
services in the U.
Integrated with ConnectWise, NTRsupport offers MSPs powerfully secure yet simple ways to capture new customer leads while resolving break/fix
customer and technical support issues on platform or off.
X3O meanwhile offers a number of technical services, such as: Break/Fix
support, Consulting Design, Disaster Recovery, Implementation, Managed Services, Mobile Device Management (MDM), Network Security.
The business, to be known as National Support Services, or NSS, has approximately 500 professionals and currently provides installation, maintenance and lifecycle services relating to information technology products and managed desktop services in the areas of project management, warranty management, desk side software support, technology refresh and break/fix
support for desktops, laptops and servers to customers in more than 35 states nationwide.
Services provided under these delivery orders are expected to include hardware and software refresh, break/fix
, on-site support, move/add/change (MACs) services, help desk, asset management, and security services.
In today's difficult economic environment, break/fix
models can hinder the success of MSPs and IT consultants.
UAC has developed and evolved a unique model to supply standard break/fix
maintenance services across multiple technology platforms in a more cost- effective manner than we could offer alone," said NextiraOne CEO Dale Booth.
The address, entitled "Exploring the Next Generation of RDM Capability," will outline strategies to leverage Remote Device Monitoring infrastructure to provide value beyond the traditional single unit break/fix
model by fostering enterprise-wide decision-making and improving customer loyalty.
Daou offers a range of comprehensive services, from mobile health and web services strategies to application implementation and support; from government and commercial integration services to best practices in help desk, break/fix
and desktop support.
New Vision offers a variety of color printing services including technical help desk support, color profiling, and break/fix