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The EFQM Business Excellence Model is a non-prescriptive framework based on nine criteria. This paper also discusses Tata Business Excellence model based on Malcolm Baldrige (American) model for Business Excellence applied by a major steel company, Tata Steel in India, which has made this company as one of the best steel companies in the world. The SQA business excellence model is based on universally accepted standards that are found in the US Malcolm Baldrige National Quality Award, the European Quality Award and the Australian Business Excellence Award. |
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