CAMVAPCanadian Motor Vehicle Arbitration Program
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Although CAMVAP cannot promise that the arbitrator will rule in the consumer's favour, we can promise that arbitrators will carefully consider and weigh the evidence on both sides of the dispute, and then make a fair and honest judgment.
If you have owned or leased the vehicle for less than 365 days at the time of application to CAMVAP, the arbitrator may waive the reduction for use)
If, after working with the dealer and the manufacturer you are still not satisfied, you can reach CAMVAP toll free at 1-800-207-0685.
Peter Portlock is the Provincial Administrator for CAMVAP in Alberta and the Northwest Territories.
Consumers must follow these steps before contacting CAMVAP.
The CAMVAP arbitration process is absolutely free, with no cost to the consumer.
Consumers who believe they are eligible and who would like to use the CAMVAP arbitration process should first try to resolve the dispute with their dealer.
Before deciding to use CAMVAP, consumers need to bear in mind that once the CAMVAP arbitrator has made a decision, that decision is final.
CAMVAP respects and protects the consumer's privacy.
If a consumer so wishes, CAMVAP will arrange for an interpreter to translate; however, the cost of this service in the case of languages other than English and French is the consumer's responsibility.
While there are some formalities, a CAMVAP hearing is much less intimidating than going to court.
the vehicle was not built for the Canadian market (unless the manufacturer agrees to CAMVAP arbitration)