Again, keeping things very simple, CBPA would handle this process very similarly, but with additional functionality, including all the same notifications:
CBPA differs from other methods because it uses queuing, routing, presence, recording, and supervisory monitoring to track the entire process and automate as much as possible.
I told him CEBP only embeds communications into a business process while CBPA actually goes one major step further and actually automates those processes and embeds communications throughout the process.
CBPA queues, routes, monitors, reports, and messages throughout those processes, all within the same application and without the need to integrate different systems
However, based on the responses we've been getting surrounding our articles, it is clear that I need to clarify one big point--how is CBPA different than Communications Enabled Business Processes (CEBP)?
CBPA leverages industry proven technology and techniques for the "work center" that are designed to remove human latency and optimize resource balancing.
Q: What other specific advantages does CBPA offer compared to other methods?
Q How does CBPA compare to communications-enabled business process?
Instead of creating a dependency on complex programming, application development and customization, CBPA offers organizations a single system capable of providing everything needed to easily automate just about any common process.