CCDQCenter for Customer Driven Quality (Purdue University)
References in periodicals archive ?
As a Certified Center of Excellence, the project's toll-free customer service line ranks among the top ten percent of the 20,000 call centers evaluated by the CCDQ.
the custodian of the CCDQ best practices and the repository of the world's largest database of call center operations and management, completed a review of the Texas call center operations.
Purdue University's CCDQ is internationally recognized as the premier research and education organization for behavior in customer access and access channel management issues.
The CCDQ and BenchmarkPortal provide thought leadership in customer service operations.