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CCPM

   Also found in: Wikipedia 0.02 sec.
AcronymDefinition
CCPMCritical Chain Project Management
CCPMCyclic/Collective Pitch Mixing (aviation/rotorcraft)
CCPMCalifornia College of Podiatric Medicine
CCPMCanadian College of Physicists in Medicine
CCPMCoalition for a Competitive Pharmaceutical Market
CCPMCommand Career Program Manager
CCPMCollege of Complex Project Managers (Australia)
CCPMCustomer Centric Processes Management


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A number of defense programs have adopted CCPM, and it would be useful to compare their results against traditional programs and see if claimed benefits are realized.
HardMetrics CCPM has received several industry accolades including leading analysts' designation as a "Best of Breed" product.
As defined by Gartner, "A WFO solution integrates disparate contact center technologies - ranging from CCPM (contact center performance management), e-learning, QM (quality monitoring) and WFM (workforce management) - to execute against a high-level framework encompassing strategic contact center planning, agent recruitment, deployment, monitoring, evaluation, improvement and motivation, and corporate accountability/contribution.
 
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