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Hosted by Julia Schneiderman, Director of Quality and a member of the Guidance Team for the Ritz Carlton, Laguna Niguel, this site visit will focus on how The Ritz Carlton designs and manages processes with the customer in mind and will show CCIT and CCQS members why the Ritz Carlton has won such awards as: "Most Romantic Resort in the World" Gourmet Magazine, "Best Hotel of the United States" The Zagat Award, and "Top Hotel in North America" Travel & Leisure. CCQS is a co-sponsor of the Best Practice site visit as well. |
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