As part of its commitment to delivering an exceptional customer experience, TELUS has drawn on past CCTS
reports and direct customer feedback to implement numerous customer experience improvements.
The release of the annual CCTS report is a key benchmark of our success in delivering upon our Clear and Simple approach to our customers.
Now in the sixth year of its mandate, more than 240 service providers and brands participate in the CCTS dispute resolution process.
TELUS complaints are down 29 per cent from the same period a year earlier the companys largest percentage reduction to date continuing TELUS trend of double-digit decreases over the past four CCTS annual reports.
Public Mobile showed dramatic improvement in its first full CCTS reporting period since joining TELUS.
Preparations for the CCTS Summit scheduled for this year in Kazakhstan were also discussed by the sides.
He noted the productive work of the Council of Elders of the CCTS that gives additional impetus to the expansion of ties between the two countries.
Hosted by Noble Systems, CCTS 2004 will feature presentations by the DMA (Direct Marketing Association) of the UK.
CCTS 2004 will be held at the Institute of Directors (IoD) in Pall Mall on Tuesday, March 16.
DataBeam, FarSite and CCTS
are all registered trademarks of DataBeam Corporation.
In the new version of CCTS, DataBeam has added out-of-band call control to the multi- point communications service (MCS), the multi- point engine that underlies all T.
The remaining components of CCTS will be delivered over the next several months.