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Achieve significant call center economies by intelligently distributing every call across geographically dispersed call centers based on CLID, subscriber ID, certain regional preferences, customer profile, service-level agreement, and agent availability; Achieve significant call center economies by intelligently distributing every call across geographically dispersed call centers based on CLID, subscriber ID, customer profile, service-level agreement, agent availability and language; The Xpress product line also supports CLID, PAP, CHAP, RADIUS, TACACS, Security Dynamics, AssureNet, and private key encryption. |
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