CRQICustomerThink Relationship Quality Index
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com, CustomerThink and CRQI are trademarks of CustomerThink Corporation.
SPSS earned the highest CRQI score overall, thanks to truly outstanding ratings for project success and customer loyalty.
Forty percent of the CRQI score is derived from the CRM solution ratings and 60 percent is calculated from questions about customer satisfaction; loyalty; and project success and return on investment.