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324M video stack, location information is captured along with measurements such as call setup time, media initialization time, call holding time, media Telecorp's ACD Management Reporting Software provides real-time details on incoming calls, such as call holding time, average answering speeds and the number of calls in queue, and compiles important graphical information on individual agent or group performance over selected periods of time. In-depth call analysis of this magnitude enhances agent effectiveness and clearly leads to reducing the number of call transfers, call holding time and call backs encountered by a vast majority of callers during the service cycle. |
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