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COPG |
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Quality does cost, but wise owners/managers know the cost of poor quality care is even greater in terms of poor patient outcomes/morbidity, reputation, staff attrition, patient dissatisfaction, complaints and diminished bed occupancy. Juran (1989) offers a model for cost of poor quality (COPQ) and reasons why it tends to be 30% or more of total costs in manufacturing firms. The workshop will detail integrated characterization throughout the cycle of development to scale-up, and highlight how a risk management approach increases process predictability while reducing the cost of poor quality. |
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