DBTWDesign-Basis Tornado and Windstorm
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DBTW should review arrangements for dealing with passengers taking ill on special event days, such as the Great North Run.
DBTW should brief or train Metro control room staff to ensure trains are well spaced during any disruption, or during special events, to avoid overloading overhead power lines.
These events are a chance for customers to speak to senior managers from DBTW and Nexus to discuss the Tyne and Wear Metro service in an informal setting.
Sharon Kelly, director of customer service at DBTW, said: "This is a matter for Churchill to resolve with its staff, but we have contingencies in place, so the strike will not impact on the travelling public.
Sharon Kelly director of customer services at DBTW, which operates the Metro on behalf of Nexus, said: We work closely with the police to ensure the Metro is safe for the tens of thousands of people who use it every day and as a result, crime is low.
Alongside the clean-up, Nexus, its train operator DBTW and the region's other transport providers will be reviewing all aspects of our response to see what we can improve on in a future emergency.
Sharon Kelly, customer service director at DBTW, confirmed all three unions have called off the strike threat.
Sharon Kelly, customer service director at DBTW, said: "RMT and Unite are balloting their members with a recommendation to accept the pay offer and Aslef are currently consulting their executive committee.
Sharon Kelly for DBTW added: I can confirm that we have invited the unions to reopen talks on this matter.
1% offer from DBTW as "not good enough", meaning the first of two days of industrial action will take place on Thursday.
Bernard Garner, director general of Nexus, said: "I am very disappointed that the talks between DBTW and the unions have broken down despite a significantly improved pay offer on the table, which can only be considered generous given the current economic climate in the North East.
We urge unions and DBTW, which operates Metro trains and stations under contract to us, to continue talks.