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DNIS
(redirected from Dialed Number Identification Service)

    Also found in: Encyclopedia, Wikipedia 0.01 sec.
AcronymDefinition
DNISDialed Number Identification Service
DNISDestination Number Information Service


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? References in periodicals archive
Dynamically created call scripts -- using customer-entered touch-tone data or dialed number identification service (DNIS), this technology recognizes caller attributes and automatically supplies appropriate agent scripts for more personalized service.
Genesys Continues to Drive Customer Service Innovation; Company's ... by Business Wire
When networked to a host F9600, F9600 NX users receive fully transparent capabilities such as unified numbering for internal calls, calling name display, dialed number identification service, data network connectivity, and full multi-line display telephone features.
Fujitsu Extends Sophisticated Communications Capabilities to ... by Business Wire
The HiPath ProCenter Suite's award-winning routing platform HiPath ProCenter ResumeRouting(R), connects specific agents to specific customers based upon skill requirements derived from caller interaction with either an interactive voice response unit or an Internet web-based request, through customer information stored in a database, or simply through the use of Automatic Number Identification (ANI) or Dialed Number Identification Service (DNIS).
Siemens to Integrate Siebel Call Center in HiPath Solution; Complete, ... by Business Wire
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