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With this integration, call centers can now trigger their CallRex recordings with Cisco Unified Contact Center Enterprise Agent ID and DNIS fields. This integration doesn't just record voice interactions, it actually captures related data via a CTI link, such as Trader ID, DNIS, caller ID, call duration, date, time, etc. The new tenant provisioning module simplifies tenant creation, reducing setup time to less than one minute, and further streamlines a number of management tasks such as DNIS assignment, and creation of default IVR and call handling scripts. |
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