FARQFrequently Asked Reference Question
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8 percent) were answered before being posted to a "To Be Answered" category; these were answered directly by an administrator (nearly half via a FARQ or PF message) and thus will not have CLAIMs, NEED_HELPs, ASK_INFOs, and so on.
This discrepancy can partly be accounted for by the fact that a factual question is more likely to be answerable directly by an administrator by employing a standard FARQ response.
Unsurprisingly, users whose questions were answered with a standard FARQ or PF response were far less likely to express gratitude.