In North America the University of Virginia Library has been a notable proponent of the balanced scorecard; its activities have been chronicled at conferences and in publications (Oltmanns & Self, 2002; FLICC
, 2003; Self, 2003a, 2003b).
Established in 1976, FEDLINK (the Federal Library and Information Network) is a cooperative program of FLICC
(The Federal Library and Information Center Committee).
As the FLICC
consortial buying program, customers can tap into the expertise of federal librarians, contracting officers, financial managers, and customer service representatives -- getting the best products and services at the best available prices.