Adjusters should ask questions to gather complete information about the accident scenario and use insight to inform and customize smart questioning included in mobile or web-based FNOL solutions.
Mobile FNOL tools, for example, can be configured to ask questions about the incident or guide customers through taking needed photos, while telematics and diagnostics systems can gather vehicle data and inform repair or settlement decisions.
The aim of the Claims Academy is simple; to help those in FNOL learn more about what it's like to work in Claims should they decide to develop their career in this department.
Anyone who'd like to progress into Claims will have a head start after completing the placement and plus they'll also be able to take their experiences back to their colleagues and improve the FNOL process.
Whitfield in his new role will build the FNOL
team in the Denver office that will open at 10375 Park Meadows Drive in Littleton, Colorado with full functionality by Spring 2011, besides CNA's FNOL
team in Reading, Pennsylvania the company further said.
Artizan explained that the FNOL module is designed to smooth the first notice of loss during the claims process.
The Artizan FNOL module could lower these costs to the $3 to $5 dollar per-claim range, depending on the carrier's technical capabilities.
Performs better than the industry FNOL
average rating in addressing four or more services within 15 minutes
Settlement is the biggest driver in customers' experience, accounting for 41 percent of what informs their overall assessment of the claim, whereas FNOL
accounts for further 25 percent of index score.
Insurers should evaluate the cost savings and efficiency benefits for comprehensive FNOL
and glass services providers versus traditional glass providers and in-house options.
Together, our technology, people and program design will combine to enhance Merastar's customer experience, as well as increase loss improvement potential through the intelligent insertion of claim services into the FNOL
solution will help our customers reduce their costs substantially in this area.