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2 integrates IP into key elements of the suite, such as the Genesys Voice Platform (GVP-IP) to support voice self-service, video and voice-enabled applications. By utilizing TuVox conversational speech applications, like TuVox Perfect Router, TuVox Knowledge Voice and the suite of TuVox self-service voice applications, combined with the Genesys Voice Platform (GVP) from Genesys Telecommunications Labs, organizations can provide more efficient speech-based routing and a consistent caller experience. an Alcatel company, and IBM recently announced a new technology and reseller agreement in which the Genesys Voice Platform (GVP) technology offering has expanded to include the addition of IBM WebSphere Voice Server (WVS) speech solutions. |
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