To preserve the voting right of a registered elector, alternative measures, including the presentation of the original of the person's valid Hong Kong Special Administrative Region passport to the PRO, are in place in the amendments to cater for realistic situations where an elector has genuine and justifiable difficulty in producing the original of his or her HKID
, for example, the loss of his or her HKID
on or some days before the polling day," the spokesman added.
Under no circumstances would BOCHK send out emails or SMS messages, or call customers asking them to call back or browse a website for system upgrade, or to collect or verify customers' personal information (including but not limited to bank account number, PIN, account balance, HKID
card number and passport number).