HotSOSHotel Service Optimization System (MTech)
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Under its agreement with Amadeus, React Mobile will integrate React Mobile SOS widespread alerting capabilities into the HotSOS mobile offering.
Hotels with the upgraded HotSOS offering can give their employees the React Mobile "Sidekick" panic button that will pair directly with a hotel worker's smartphone, allowing users to activate a widespread emergency alert without having to access or unlock their smartphone in an emergency.
With the collaboration of the two systems, however, HotSOS functions can now be invoked from UNIVERGE UA5200, enabling smoother flow of operations from receipt to handling of customers' orders, paving the way for further optimization of hotel operations and improvement of guest service quality.
With this collaboration, the UNIVERGE UA5200 navigation screen is now equipped with buttons to invoke HotSOS functions so that operators can easily launch the HotSOS order registration screen with one click, without having to start both applications.
Close linkage with the HotSOS system enables easy confirmation of the status of a guest order.
The collaboration of UNIVERGE UA5200 and HotSOS has already been deployed and is now being operated by the first user in North America.
Two-way integration provides the ability to send HotSOS service orders directly to an Ascom's wireless handset, and then quickly respond back via the handset with the service order status.
Mobile devices are critical tools for improving the guest experience, and when combined with HotSOS provide a unique opportunity to speed up service response time.
This two-way integration between HotSOS and Ascom wireless handsets will help streamline workflow, giving hotels the opportunity to leverage their service order system investment with the global leader for on-site wireless.
Guest-request calls are entered into HotSOS and then dispatched to the person responsible for responding via a wireless device like a pager or cell phone.
With the new integration, operators will access HotSOS directly from their IntelliDESK screen, making both applications appear as one to the user.
The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced "hot sauce") -- comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis.