117 fondos tuvieron una rentabilidad superior a la inversion en el ITBM
module is designed to support the adoption of industry best practices such as ITIL and COBFT.
A new IT Business Management (ITBM
) suite has been introduced in Scotland for IT and customer service directors by Touchpaper, a provider of ITBM
, I can choose to deploy OnPremise or OnDemand and can change along with my business requirements.
The IT Business Management (ITBM
) solution from Touchpaper, a provider of ITBM
solutions, has been implemented by Winchester and Eastleigh Healthcare NHS Trust (WEHCT) and North and Mid Hampshire Health Informatics Service (NHHIS) in the UK.
Targeted at those personnel who are responsible for the purchase, tracking and disposal of IT assets across an organization, the Touchpaper Asset Management Process Pack builds upon the strong process-driven nature of the ITBM
suite and further underlines Touchpaper's commitment to support the service lifecycle principles of the IT Infrastructure Library (ITIL) Version 3.
suite can help deliver projects that drive business growth and value; meet customer needs and pre-defined levels of service; achieve governance and regulatory compliance; link business and IT strategies, plans and relationships; demonstrate the business value of IT; apply metrics to IT; budget and manage IT spending; foster change in business processes and manage risk.
According to the company, Touchpaper's ITBM
solutions supply the core functionality that Malaysian users will need, including incident, problem, change and asset management, workflow, user and customer self service, knowledge-based systems and management reporting, as well facilities to integrate with business productivity applications.
The new capabilities of the ITBM
suite have been developed following feedback from existing customers and the industry at large and further underpin Touchpaper's ITBM
strategy which supports IT departments in their quest to align services more closely to the overall goals and Key Performance Indicators (KPIs) of an organisation.
Specifically, the Touchpaper ServiceDesk, Touchpaper Customer ServiceDesk and Touchpaper ActiveKnowledge modules of the ITBM
portfolio are now KCS Verified which means that they have been recognized as meeting industry best practice standards for knowledge management as defined by the Consortium for Service Innovation.
NEW YORK -- Touchpaper has today announced the latest release of the IT Business Management (ITBM
) suite, launched in January this year to support the company's vision for an ITBM
enabled organization where the IT and customer service departments measure themselves against the strategic and operational goals of the business.
Enterprise Management Associates** considers Touchpaper's ITBM
suite as one of only a few solutions "breaking the barrier with Web-based products that suit smaller infrastructures and smaller budgets of mid-market companies interested in ITIL and service management.