module is designed to support the adoption of industry best practices such as ITIL and COBFT.
A new IT Business Management (ITBM
) suite has been introduced in Scotland for IT and customer service directors by Touchpaper, a provider of ITBM
, I can choose to deploy OnPremise or OnDemand and can change along with my business requirements.
Targeted at those personnel who are responsible for the purchase, tracking and disposal of IT assets across an organization, the Touchpaper Asset Management Process Pack builds upon the strong process-driven nature of the ITBM
suite and further underlines Touchpaper's commitment to support the service lifecycle principles of the IT Infrastructure Library (ITIL) Version 3.
suite can help deliver projects that drive business growth and value; meet customer needs and pre-defined levels of service; achieve governance and regulatory compliance; link business and IT strategies, plans and relationships; demonstrate the business value of IT; apply metrics to IT; budget and manage IT spending; foster change in business processes and manage risk.
Available immediately through Touchpaper's direct sales channels and via its international network of Value Added Reseller (VAR) partners, the latest release of the ITBM
suite includes the following new capabilities and enhancements:
The Touchpaper ITBM
suite is driving the future direction of service management and being one of very few international KCS Verified IT service management vendors sets us apart in the industry and corroborates our leadership in providing best-in-class knowledge management solutions," said Touchpaper senior vice president, Carl Grieves.
The Touchpaper ITBM
suite is driving the future direction of service management and delivering tangible benefits to customers," said Touchpaper senior vice president, Carl Grieves.
NET Web services to facilitate the development, deployment, management, and integration of the ITBM
portfolio provides an end-to-end solution covering all aspects of IT Business Management (IT service management, customer service solutions and network and systems management) in a modular form.
NEW YORK -- Butler Group has published a Technology Audit of Touchpaper's recently launched IT Business Management (ITBM
) Suite in which it highlights the company's ITBM
approach as a key competitive differentiator.
In the paper entitled "Touchpaper and Mid-market SLM", Colorado-based EMA considers Touchpaper's ITBM
product portfolio as one of only a few solutions "breaking the barrier with Web-based products that suit smaller infrastructures and smaller budgets of mid-market companies interested in ITIL and service management.