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IVRU

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AcronymDefinition
IVRUInteractive Voice Response Unit


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Currently the CRM customer relationship management applications, where voice recognition would be most appropriate, are being fitted with older telephony-oriented ACDS and IVRU systems.
Callers access the IVRU, which obtains data directly from the host computer over a 19.
Day-Timers, a leading provider of time management and organizational solutions, has implemented the new IVRU using specialized speech recognition software from SpeechWorks International, Inc.
 
 
 
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