IVVR


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AcronymDefinition
IVVRInteractive Voice & Video Response
References in periodicals archive ?
Fiat customers using H-Care's IVVR product--featuring an avatar named "Chiara"--can access an online car configuration program to design a personalized car and book a test drive.
The component used in [HDA] is called a 'Face Engine,' which allows for real-time, high-quality video creation, and it delivers a streaming version of the video usable for Web applications, or a streaming version of the video usable for IVVR," Basso says.
Behind the Face Engine is the "Brain Server," which Basso says is used both on the Web and in the IVVR or standard IVR channels to build the logic behind the face so that all of the dialogues, paths, and prompts are generated dynamically.
CosmoCom has included IVVR in its CosmoCall Universe all-IP contact center platform since November 2005, and supports its development and deployment with a drag-and-drop graphic user interface (GUI) service creation tool called CosmoDesigner that helps developers design the call flow.
Though IVVR has been around for a few years now, it is still a relatively untapped technology in the industry and is just now starting to gain momentum as people realize other possible areas for its use.
Learn of today's market dynamics and deployments of IVVR technology.
CosmoCall Universe (CCU) enables service providers to offer a unified hosted contact center suite that includes ACD, IVR, IVVR, CTI, multimedia recording, and administrative tools, all within a single, high-capacity, high-availability, multi-tenant platform.
CosmoCall Universe(TM) covers the communication side of the platform with its unified contact center suite that includes ACD, IVR, IVVR, CTI, multimedia recording, and administrative tools.