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Using Edify Natural Language technology, users can fulfill customer requests from any incoming channel, including phone, wireless, e-mail and the Web, without human assistance. Each of the 10 incoming channels was slightly different in wavelength from the others; they were spaced 1. With the S1 solution, BankWest can fulfill customer requests from virtually any incoming channel and manage its customer service and sales interactions in real time, without delays or duplication of data entry. |
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