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This trend is going to continue--and it's starting to influence technology development in the contact center. Other access factors that may influence technology integration include: training in computer labs for use of classroom-based computers, access to peripherals such as color printers, scanners, digital cameras, and projection systems, the local use of complex networks with differing levels of access, and, as previously mentioned, access to the Internet. Organizations like The Green Grid have the power to positively influence technology industries and help spur solutions for one of the most profound environmental issues facing businesses today. |
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