InfoNXXInfo Connection Exchange (nationwide 411 company primarily for cellular customers)
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The system sends the processed audio information to the VSearch server via the mobile data network where the user's query is converted into text by the VSearch speech recognition engine or a highly trained INFONXX directory enquiry operator.
Speech recognition technology is the next logical step in our company's efforts to provide carriers and corporations with customer-focused solutions, while giving their callers a powerful and positive customer experience," said Margaret Scholl, INFONXX CEO North America.
The technology provides INFONXX with the foundation to deliver additional value-producing features.
Infonxx, which deals with 200 million callers a year in the USA and employs around 3,000 staff worldwide, is taking on staff in customer services, finance, information technology, personnel and quality assurance.
Prior to his role at Infonxx, he was commercial director at RAC Software Solutions.
Founded in 1992 with the name INFONXX, the company changed its name to kgb in 2008.
Infonxx, which is behind the 118118 directory inquiry number, is understood to be aiming for a flotation in the first or second quarter of 2004.
Vance Macdonald, chief operating officer of InfoNXX Inc, the parent company of The Number, said that he had selected Cardiff because of the enthusiasm and skills of its people, adding that the estimated 1,800 prospective candidates attending the event had backed up that decision.
Representative investments include Alteon Websystems, Altiris, Automated Trading Desk, CNET, Capella Education Company, eHarmony, Expedia, Fandango, InPhonic, INFONXX, iVillage, Liquidnet, Netflix, RealNetworks, Redback Networks, RiskMetrics Group, Solect Technology, TradingScreen, Travelport, Webroot and Xylan.
Call centres accounted for about 20% of the deals done, including three of the five in Cardiff deals: Department for Works and Pensions at No 1@ Bridge Street, Halifax Bank of Scotland at Alexander and Ross House, Cardiff Bay, and Infonxx at Sterling House, Cardiff Gate.
AMERICAN telecom giant Infonxx is to recruit 700 people in Cardiff - 500 more than first expected.