Speech recognition technology is the next logical step in our company's efforts to provide carriers and corporations with customer-focused solutions, while giving their callers a powerful and positive customer experience," said Margaret Scholl, INFONXX
CEO North America.
The technology provides INFONXX
with the foundation to deliver additional value-producing features.
, which deals with 200 million callers a year in the USA and employs around 3,000 staff worldwide, is taking on staff in customer services, finance, information technology, personnel and quality assurance.
plans to open a new call centre in Cardiff, Wales to deliver the 118-118 service.
Prior to his role at Infonxx
, he was commercial director at RAC Software Solutions.
claims it has already acquired up to 14% of the market since unveiling its service last December.
Vance Macdonald, chief operating officer of InfoNXX
Inc, the parent company of The Number, said that he had selected Cardiff because of the enthusiasm and skills of its people, adding that the estimated 1,800 prospective candidates attending the event had backed up that decision.
Representative investments include Alteon Websystems, Altiris, Automated Trading Desk, CNET, Capella Education Company, eHarmony, Expedia, Fandango, InPhonic, INFONXX
, iVillage, Liquidnet, Netflix, RealNetworks, Redback Networks, RiskMetrics Group, Solect Technology, TradingScreen, Travelport, Webroot and Xylan.
Call centres accounted for about 20% of the deals done, including three of the five in Cardiff deals: Department for Works and Pensions at No 1@ Bridge Street, Halifax Bank of Scotland at Alexander and Ross House, Cardiff Bay, and Infonxx
at Sterling House, Cardiff Gate.
AMERICAN telecom giant Infonxx
is to recruit 700 people in Cardiff - 500 more than first expected.
Panhandle Telephone, a full-service telecommunications provider serving subscribers in New Mexico, Texas, and Oklahoma's "panhandle" region, has chosen INFONXX
to provide directory assistance and operator services to its customer base.
THE economy was given a boost yesterday with American directory inquiry firm Infonxx
confirming it is establishing a 700-job operation in Cardiff.