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DoD does not place significant emphasis on capability level or maturity level ratings, but rather promotes CMMI as a tool for internal process improvement. A constant concern for claim departments is the ability to define measures that are not only meaningful for internal process improvement, but are also reliable measures and valid concepts for comparison with their peer companies. The SW-CMM model is used by the CIO as a rationale for internal process improvement and also serves as a roadmap for overall business process improvement in IT. |
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