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In addition, the survey showed a strong belief that WFO solutions - including quality monitoring, workforce management, performance management and eLearning - and actionable intelligence solutions - that include speech and data analytics - should be implemented outside the contact center as a key business initiative. But despite this, European companies are still closing their books almost twice as slowly as US corporations and these latest developments prove that the need to close faster is once again re-emerging as key business initiative which is getting the full attention of corporate accounting staff world-wide. The upgrade to the Teradata Warehouse is a key business initiative that will help give Iceland Foods the information and intelligence to better service its customers and streamline operations," said Mark Pearson, IT director at Iceland Foods. |
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