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Meanwhile, France has the highest percentage of customers (15 percent) that rate "service" as a key purchasing criteria, compared to the global average (9 percent). Next generation networks are attractive as they bring about an open, standards-based model that allows service providers to build networks that include a multitude of innovative applications, and because of this openness, interoperability is one of the key purchasing criteria today's service providers are using when they make decisions about their network," said Jeff Heynen, Directing Analyst with Infonetics. The current market momentum of appliance-based Web conferencing products further validates what our research has shown -- that security and control are key purchasing criteria for Web conferencing and real-time collaboration solutions, beyond pure cost," said Paul Ritter, senior analyst and research director, Wainhouse Research. |
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