MBQAMalcolm Baldrige Quality Award
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Research was conducted from 1996 through the latter part of 1997 among the MBQA winners of recent years using on-site visits, telephone interviews, and secondary data, in order to gain insights into the techniques and processes of quality management for small firms.
A variety of continuous improvement tools are used by MBQA winners.
Each year up to two MBQAs can be given to applicants in each of three categories: manufacturing, service, and small businesses.