MCDSTMicrosoft Certified Desktop Support Technician
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For more information on the MCDST program, and course listings, please go to http://www.
The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide.
Keeping pace with market demands, these labs offer timely and relevant reinforcement for MCDST certification preparation," said Wayne Goldstein, Global Mentoring's CEO.
MCDST exams require proficiency in installation, configuration and customization of desktop systems and software.
This official Microsoft study guide helps IT professionals prepare to take the MCDST Exam 70-272.
Craig Brown (MCT, MCSE, MCSA, MCITP, MCDST, CTT+, N+, Security+, Microsoft Voice Specialist) is the practice architect for Microsoft training at Global Knowledge.
MCDST has been designed to help identify individuals with the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
MeasureUp, first-to-market with the MCDST practice tests, also provides a free online assessment tool that Microsoft users can use to receive free training and resource information.
Microsoft certifications like the MCDST are designed to enhance technical application of software and HDI has one of the industry's leading soft skills certifications," stated Dan Truax, director of business and product strategy for Microsoft Learning.