As part of the program, MCNT also improved patient access to care by expanding office hours, contributing to more primary care office visits.
By making access to care more convenient through expanded office hours, and by making visits available within 72 hours for patients discharged from the hospital, we're able to ensure that patients receive the appropriate type of care in the right setting," said Karen Kennedy, MCNT chief executive officer.
Improved access to care, targeted outreach to potentially at-risk patients being discharged from the hospital, and enhanced care coordination all contributed to MCNT outperforming the market by seven percent for avoidable emergency room visits, while its hospital readmission rate declined two percentage points.
Additionally, patients and MCNT
staff will be provided with bilingual, culturally competent educational materials that are easy to understand.
The patient-centered medical home concept is a promising approach for changing these dynamics, and we are pleased to be working with MCNT, which is deeply committed to the medical home model.
Primary care physicians affiliated with MCNT will be paid as usual for the medical services they provide and may also be rewarded through a "pay for performance" structure for improving quality and enhancing access to appropriate health care.
The ability to deliver within our timeframe and meet the unusual language requirements were determining factors when we selected Intervoice as our vendor of choice for this important project," said Gabriel Rivas, MCNT managing director.
At a public ceremony in Palma, Mallorca in May 2007, at which representatives from Intervoice, Telefonica, the Consell de Mallorca, and MCNT were present and the first phase of the platform was rolled out.
We are delighted that MCNT has selected voice technology from Intervoice, which will help us deliver on this promise.
Spain is an increasingly important international market for us, and teaming with MCNT to ensure Globalia realizes the complete benefits of our voice portal is a demonstration of the strength of our technology platform.
MyDocOnline's ODV enables MCNT patients to consult, via the Internet, with their established physicians for specific types of non-urgent medical care, such as allergy symptoms, upper respiratory infections, sore throats, etc.
MyDocOnline creates an opportunity for MCNT to delight our patients by providing better healthcare in a convenient, cost effective way.