MCSQ

(redirected from Management Commitment to Service Quality)
AcronymDefinition
MCSQMaximum Contract Storage Quantity (US FERC)
MCSQManagement Commitment to Service Quality
MCSQMainland Chinese Society Queensland (Australia)
References in periodicals archive ?
In the analysis predicting job embeddedness, age was entered in step 1 and as the indicators of management commitment to service quality, training, empowerment, and rewards in step 2.
The results pertaining to the effects of the indicators of management commitment to service quality on job embeddedness are presented in Table 3.
That is, it cannot mediate the effects of the indicators of management commitment to service quality on extra-role customer service.
This study developed and tested a conceptual model that examined the mediating role of job embeddedness on the relationship between the indicators of management commitment to service quality and performance outcomes.
It appears that empowerment and rewards are the important indicators of management commitment to service quality enhancing employees' service recovery performance.
First, training, empowerment, and rewards are the indicators of management commitment to service quality enhancing job embeddedness.
Future research could include other potential indicators of management commitment to service quality or other potential HPWPs such as internal promotion opportunities, work-life balance, and teamwork for a better understanding of factors increasing frontline employees' job embeddedness (cf.
On the other hand, employees' perceptions of training, empowerment, and rewards as the indicators of management commitment to service quality may also vary according to the organizational and group levels (cf.
The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management context, Journal of Strategic Marketing 16(5): 437-462.
The effect of management commitment to service quality on employees' affective and performance outcomes, Journal of the Academy of Marketing Science 31(3): 272-286.
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